RETURN POLICY

We at sparevillage.com strive to provide the best service and meet customer expectations. Should the delivered product fall under the conditions stated below, customers are entitled to a return or exchange

• Product is used/Altered/Defective Product.

• Physical / in-transit damage to the product.

• Branded product received seal opened.

• Some items or accessories are missing.

• Significant difference found in sparevillave.com website as comparison to product.

Customer is not eligible for return/exchange if

• Its “No longer needed”.

• Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.

• Made to Product (on demand) will not be returned.

• Medical Products and Office Chairs will not be returnable.

Guidelines for Return/Exchange:

• For Products purchased on sparevillage.com, in the event the customer has any concern with the Product, the customer shall inform to sparevillage.com & Customer care within 24 Hours of product delivery.

• Customer must share video with Customer care team while opening the package in case of Quantity issue and accessories missing issue.

• Customer need to share 7-8 images of the complete product, Product packaging/box (outer & inner) & Shipment label while raising the return or replacement request.

• If customer is sharing photographs of product, it must be four angle photographs (Videography will be highly appreciated).

• In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product certified by manufacturers.

• In Case of Faulty electronics product, customer needs to contact nearest service centre for repair/ replacement.

• All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories.

• Sparevillge.com shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.

• The refunds in accordance with the above guidelines shall be as per the following:

Refunds / Returns shall NOT be allowed in the following cases:

• Return request is made outside the specified time frame of 24 (twenty fours) hours as specified above.

• In case where price tags, labels, original packing, freebies and accessories, box are missing.

• If Product sold as combo/sets cannot be returned as individual Product.

• If Product has been used by the customer.